Your Privacy Matters
At Metstak, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Introduction
Metstak Technologies Pvt. Ltd. ("we," "our," or "us") operates the Metstak platform. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Company information and business details
- Address and location information
- Payment and billing information
- Profile photos and documents
Usage Information
We automatically collect information about your use of our platform:
- Device information (IP address, browser type, operating system)
- Log data (access times, pages viewed, search queries)
- Location data (with your permission)
- Cookies and similar tracking technologies
Business Information
For business accounts, we may collect:
- Business license and registration details
- Tax identification numbers
- Banking and financial information
- Trade references and certifications
3. How We Use Information
We use the collected information for various purposes:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to comments, questions, and customer service requests
- Communicate about products, services, and promotional offers
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent activities
- Comply with legal obligations
4. Information Sharing
We may share your information in the following situations:
- With other users: Profile information necessary for transactions
- With service providers: Third parties who assist in our operations
- For legal purposes: When required by law or to protect our rights
- Business transfers: In connection with mergers or acquisitions
- With consent: When you explicitly agree to share information
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Account information: Until account deletion or 3 years after last activity
- Transaction records: 7 years for tax and legal compliance
- Communication logs: 2 years for customer service purposes
- Marketing data: Until you opt out or 2 years of inactivity
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing your data
- Objection: Object to processing of your personal information
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
9. Third-Party Services
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.
Third-party services we use include:
- Payment processors for transaction handling
- Analytics services for usage insights
- Communication tools for customer support
- Cloud storage for data hosting
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information during such transfers.
11. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Metstak Tech Pvt. Ltd.
Email: contact@metstak.com
Phone: +91 97739 79100
Address: A60, NDSE-1 South Extension Part 1 New Delhi, 110049 India
For data protection concerns, you may also contact our Data Protection Officer at: dpo@metstak.com